The Online Privacy Policy was developed to reaffirm our commitment to the information we collect from users on booktransferantalya.com. This policy covers the treatment that the booktransferantalya.com gives data to identify a user; whether the data is collected directly on the website from other means of collection, such as customer service or phone calls.

The booktransferantalya.com contains links to other websites. We therefore recommend that, when redirected to external pages, you consult the third party privacy policies before sending your personal data.

This Privacy Policy will be subject to modifications. Therefore, a periodic review is recommended.

We ask for your personal information to be able to book a transfer for you, and make sure you enjoy the best possible service. In addition, we can use it to get in touch with you, or to send you our latest offers and special promotions. Although these are the main reasons why we collect your personal data, there are other reasons.

The following considerations must be taken into account:

– They register or make a booking on our website;

– Participate in our promotions or contests;

– When a user gets in contact with us through our customer service channels.

We may automatically save some data when you visit one of our platforms. Among this data can be your IP address, what pages you have visited, what browser you are using and information on what elements you click on the page. It can also include data about your computer’s operating system, the version of the application, the language used, specific configuration of the device and features, as well as data that identifies it.

We may obtain personal data from social networks, partners , our transport operators, or other third parties. For example:

We work with affiliate partners that offer our services on other platforms. When making a booking on one of the platforms of our partners they will send us the information related with your booking.

It is possible that the transport operators that provide the services you book through our platforms need to send us information about you, for example claims, satisfaction reviews, insurance claims, etc.

We may combine this information with the data about you we already have in order to offer you a better service, related offers and for online marketing campaigns.

All collected user information is secured trough encrypted internet protocol. All the personal data collected is incorporated into the booktransferantalya.com database.

– Reservations: we use your personal data to make and manage your reservations, and to send the necessary data to the transport operator that provides the transfer service(or other products or services).– Inform about new products of the company;

– Updating user registries;

– Optimize usability of our website;

– Respond to the doubts and requests of our users;

– Carry out communication and marketing campaigns;

– Communicate with our users;

– Customer opinions: We may use your information to send you a small questionnaire about your reservation. This practice helps us to better understand our clients and improve our service.

– User accounts: On our platforms it is possible to create user accounts. This entails providing personal data. You can manage your reservations or other transactions, enjoy special offers and manage your personal preferences and settings. Access to the information collected is restricted to the employees and authorized third parties and service providers of Book Transfer Antalya. Those who use this information inappropriately, in violation of our Privacy Policy, will be subject to legal actions from part of Book Transfer Antalya.

There are a certain number of companies involved in the services we provide, we may share your personal data with them in order to provide the service booked. However, we will also share your data with other third parties, among which may be payment service providers, advertising partners or, in some cases, the corresponding authorities.

TRANSFER OPERATORS: In order to process bookings your information will be transfered to our transport operators and their collaborators. We will provide only the necessary information to process your booking and never payment details or other sensible information. Some of this information may contain and not limited to: lead’s passenger name, arrival time and date, flight number, destination of your transfer, phone number, email, extra services booked, and any other information supplyed by you as client that is needed to perfectly process your booking.

By booking a transfer outside the European Economic Area, your booking data will be shared with our transport operator in the Country to which you travel.

ASSOCIATES AND AFFILIATES: We work with multiple associated companies around the world. Some of our partners offer or advertise our products. By making a reservation on one of these platforms, they will send us some of the personal information you have provided them and we may send some of the personal information related to your reservation to our partners.

COMPETENT AUTHORITIES: We may share your personal information with the government or investigating authorities if required by law. Some examples would be court orders or subpoenas, or other orders derived from legal proceedings or criminal investigations. In addition, we may need to provide personal information to the competent authorities in order to protect our rights or property, or those of our associates, partners and transport operators.

THIRD-PARTY SERVICE PROVIDERS: We may use third-party services to process your personal data. For example and not limited to: we may use third-party services in our customer service department, or to send your reservation information to the transport operator, or to manage certain aspects of our website and marketing activities. These third parties are not authorized to use your personal data for any other purpose. The e-mail marketing services are carried out by a third party company, which uses its own servers to send it. The contracted company will not use the registered e-mails from our database under any circumstances for purposes other than those of sending email messages related to our services.

PAYMENT PROCESSING: We also work with third party service providers in order to manage payment. If you request a refund, we may need to share certain reservation information with the payment service provider and the corresponding financial entity. Such data may include a copy of the confirmation of your reservation or the IP address used when you made the booking. In order to avoid fraud we  may share personal data with financial institutions when required.

Unless judicially determined, the user’s information registered on Book Transfer Antalya platforms will never be used for any other purposes not specified in these agreement, nor will be transferred to third parties that are not authorized partners or companies. The user guarantees the veracity and accuracy of the personal data provided. Book Transfer Antalya will not be liable in case of insertion of false or inaccurate data. The user may, at any time, amend or cancel its personal data by sending an email to info@booktransferantalya.com

For security reasons, certain changes in the registry, including the data referring to the personal user profile, can only be made by identifying through personal email and password. It is the user’s responsibility to store in a secure place his password and any other access data. The use of obvious passwords, such as special dates, names or number sequences are not adequate. If the user knew or suspects that his password was compromised, he must modify it on his account page immediately.

6. Book Transfer Antalya also sends, receives and stores cookies.

A cookie is a small amount of information which usually includes a unique anonymous identifier. Some web pages are sent to your browser so that they are stored on the computer’s hard drive, allowing us to identify you when you access them again. Please read our cookie statement.

The company IL GOR TUR. TIC. PAZ. LTD. STI, registered at Fener Mah. 1948 Sok. No:1/21, Muratpasa, Antalya, Turkey, is the rightful owner of www.booktransferantalya.com.

These General Terms and Conditions regulate the contractual relationship between www.booktransferantalya.com and the customer (you).

By making a reservation through our website, you acknowledge that the contract for the use and provision of services is established between you and Book Transfer Antalya. If a reservation is made by an agent or any third party on your behalf, the service will be deemed to be provided for all passengers using it and for the agent acting on your behalf. By confirming your reservation, you agree to adhere to these Terms and Conditions as well as any other relevant information provided on our website. Furthermore, you confirm that you have read these Terms and Conditions and possess the legal capacity to accept them on behalf of yourself and all passengers using the service. These General Terms and Conditions may be amended without prior notice. Any modifications will be communicated to you via email, our application, our website, or any other communication method you have provided for this purpose.

Full payment is required at the time of booking. Upon receipt of payment, Book Transfer Antalya will process the reservation and send a confirmation along with the reservation voucher to the lead passenger. The voucher serves as a ticket and must be presented to the service provider or driver. Once a reservation is confirmed, a legally binding contract is established between the lead passenger (and all listed passengers) and the service provider. No binding agreement can be formed until full payment has been received. If you are booking through a travel agency, the contract with the provider will only be established once the agency has received full payment. We accept no responsibility for confirmed services unless full payment has been made. In the event of an unsatisfactory service complaint, Book Transfer Antalya or its service provider may offer reimbursement for expenses incurred in reaching your destination. However, we reserve the right to request legally valid proof of such expenses. Neither Book Transfer Antalya nor its suppliers shall be held responsible for any delays, inaccuracies, or service quality issues resulting from incorrect information provided at the time of booking. It is the responsibility of the lead passenger (or their representative) to verify all booking details before travel and notify Book Transfer Antalya of any errors in advance. If incorrect information provided by the lead passenger (or their representative) leads to a change in service costs, you will be responsible for the additional charges. Failure to cover the resulting difference due to inaccurate information provided by you may result in the cancellation of services without any refund or compensation. The prices displayed on our website are final, and no additional charges will be applied as long as the information provided at the time of booking is accurate.

It is the lead passenger’s responsibility to ensure that the child seat is compatible with the vehicle and properly installed. Neither Book Transfer Antalya nor our suppliers shall be held liable for any incidents caused by incorrect installation or misuse of child seats. If you prefer to use your own child seat, you must inform us at the time of booking to ensure compatibility with our vehicle’s securing systems. In some cases, minibuses or coaches may be used for larger groups, where child seats may not be an option. We will make every effort to provide the requested child seats at the time of booking. However, in cases where child seats are unavailable, you will receive a refund for the amount paid for this service. If child seats are unavailable, children over 3 years old must use seat belts, while children under 3 years old may travel on a parent’s lap in the rear seats.

When determining vehicle capacity, all children and infants must be counted regardless of their age. Therefore, they must be included in the total passenger count at the time of booking.

Some of our destinations offer transportation services for disabled or mobility-impaired passengers. If you require a specialized vehicle, it is your responsibility to ensure that the selected vehicle fully meets the needs of all passengers. We strongly recommend that you contact our customer service team before booking to receive assistance in choosing the most suitable vehicle.

Changes to your booking cannot include a change in the final destination. However, extras, pickup times, and drop-off times may be modified. Generally, we do not charge fees for modifications. However, if a change increases the original booking price, we reserve the right to charge the difference.

If you cancel your booking less than 24 hours before the scheduled transfer, no refund will be provided. If you do not use the service and fail to cancel the booking, no refund will be issued. All refunds will be made using the original payment method.

In exceptional circumstances, if we or our supplier are required to make significant changes to a service or cancel a confirmed booking, we will make every effort to provide a suitable alternative. If we ultimately need to cancel your reservation, you will receive a full refund, which will represent our sole liability to you in relation to the cancellation.

While we strive to accommodate your preferred vehicle selection, availability may require an upgrade to a larger-capacity vehicle or the use of multiple vehicles. If a downgrade occurs or a vehicle in a lower price category is provided, the difference in price will be refunded.

All our vehicles are fully insured for passenger and third-party liability as required by local laws.

Each passenger is allowed at least one medium-sized suitcase in private transfers. You must inform us of any additional baggage at the time of booking. Small items such as cameras, handbags, or small backpacks do not need to be declared. If undeclared luggage requires additional vehicles, the passenger will bear the cost. We strictly refuse to carry prohibited items, including firearms, narcotics, or any other illegal materials as per Turkish law. Passengers are responsible for their luggage and personal belongings. Neither Book Transfer Antalya nor our suppliers shall be held liable for any damage or loss.

In certain locations, due to roadworks or other obstacles, passengers may be dropped off or picked up at a central location within a reasonable walking distance of their destination. If your flight, cruise, or train arrival is delayed by more than 60 minutes, our supplier will attempt to wait, but service is not guaranteed under these conditions. If you are unable to reach the designated meeting point at the scheduled time or if your flight, cruise, or train is canceled, you must contact us immediately using the contact number provided on your voucher. All transportation services are covered under the service provider’s liability policy.

Passengers are required to behave in a manner that ensures a safe and comfortable journey for themselves and others. Any behavior deemed disruptive, offensive, or dangerous may result in immediate termination of service without a refund.

Passengers must ensure that they:

The service provider reserves the right to refuse transportation to any passenger who is intoxicated, behaving aggressively, or posing a risk to safety. In such cases, no refund will be issued.

If you experience any issues with our service, we encourage you to notify the driver or our customer support team immediately. We will make every effort to resolve the issue during your journey.

If you wish to file a formal complaint, you must submit it in writing via email within 7 days of your transfer. Complaints submitted after this period may not be considered.

To facilitate the processing of your complaint, please provide:

All complaints will be reviewed thoroughly, and we aim to respond within 14 business days.

We strongly recommend that all passengers have comprehensive travel insurance that covers:

Book Transfer Antalya and its service providers do not accept liability for losses that could be covered by appropriate travel insurance.

Neither Book Transfer Antalya nor its service providers shall be held liable for service failures caused by force majeure events, including but not limited to:

In such cases, we will do our best to provide an alternative solution, but refunds or compensation cannot be guaranteed.

These Terms and Conditions are governed by TURKISH LAW. Any disputes or claims arising from this contract shall be subject to the exclusive jurisdiction of the courts of ANTALYA, TURKEY. By booking a transfer with us, you acknowledge and agree to these terms.